AI Voice Agent for Scalable Debt Resolution Operations
UK & India Based Debt Resolution PlatformA fast-scaling debt resolution platform handling high daily call volumes across lead verification, sales, and legal workflows.
Problem
A leading UK & India based financial recovery and debt management firm needed to improve inbound and outbound lead verification. The process was manual, inconsistent, and costly, with verification agents spending extensive time confirming lead authenticity, eligibility, and intent.
Approach
Intellectyx implemented a multilingual LLM Voice Agent capable of natural language conversation in English, Hindi, and Marathi for Indian operations. Integrated with CRM and telephony systems, the agent automated the end-to-end verification process, logging call outcomes, scoring leads, and escalating complex cases using sentiment analysis and intent detection.
Agents We Created
Specialized AI agents engineered to automate and optimize business operations.
Tools Used
Cutting-edge technologies powering intelligent automation.
LangChain
LangGraph
Gemini
AWS
Outcome Metrics
Measurable impact delivered through intelligent automation.
Reduction in manual lead verification effort
CRM coverage for verified leads
Voice operations in Hindi, English & Marathi
Improved response turnaround from 2 days
Automated escalation for complex or high-risk cases
Consistent verification accuracy across all regions
More Ways We're Putting AI to Work
Every industry has its own version of this problem. See how other teams are solving theirs.
View All Case StudiesHave a Similar Challenge?
Let's Solve It Together.
Share the business problem, workflow, or AI idea you're working on. Our team will help you understand what's possible and the best way to move forward.
