Raj Joseph - July 21, 2019

With the business world facing the fiercest kind of competition, customers now have a lot of options to make a choice. For many competing businesses, this means little to no differences in the revenue margins between them. Because the customers’ buying decision is mostly tied to the experience they receive, it is crucial that growth-oriented…

Lily Caroline - May 22, 2019

“A goal of a chatbot should not be to create a perfect simulation of a human conversation but to satisfy the customer’s needs” – David Cancel What is a ChatBot ? A Universal statement is – A chatbot is a computer program which conducts a conversation in natural language via auditory or textual methods, understands…

Raj Joseph - August 13, 2018

When it comes to human personalities, I relate to the five personality traits theory aka five factor model (FFM). I will not go too detail into this as this blog is more focused on how this model can be extended to defining/designing chatbot personality. The Five factor model defines the taxonomy for personality traitsby using the below five…

Raj Joseph - July 30, 2018

As everyone is wound up on doing Rapid Process Automation or Robotic Process Automation, its important to understand the pitfalls of these projects before jumping into solution-ing mode. Below are five steps we suggest that you consider to enable a successful RPA implementation and result in savings and measurable business impact. 1. Identity clearly all…

Raj Joseph - April 11, 2018

I don’t know about you guys…but sometimes I feel when I have conversations with folks, I tend to think how the hell did I get into this as either the conversation has got into something I didn’t intend to or the other person has no clue of what Iam talking to.LOL! When I feel that…

Raj Joseph - February 28, 2018

With everyone raging to adopt chatbots in different use cases to aid better customer experience, one of the challenge from a technology is which framework to build the chatbot on? Ofcourse custom and building from scratch is always an option however it would help if the process of development could be bootstrapped with the help…