Reseller Customer Management Application for eGoldFax

eGoldFax, a provider of enterprise-grade cloud fax services, prioritizes security, scalability, and reliability over traditional fax solutions.

Client Location

United States

Industry

Private

Solutions

Digital Transformation

Technologies

.Net, SQL, Xamarin, Android

Client Overview

eGoldFax is an enterprise-grade cloud fax service provider known for delivering security, scalability, and reliability over traditional fax solutions. The company collaborates with a network of value-added resellers across the nation to support business automation and document management. To enhance the efficiency of their resellers, eGoldFax sought a mobile application specifically designed to manage customers and orders, generate quotes, and streamline other related tasks.

Challenges

The main challenge for eGoldFax was to provide an efficient tool for their network of value-added resellers to manage customer relationships, create and convert quotes into orders, and handle additional services such as fax number portability and support requests. The company needed a mobile application for Android and iOS devices that could.

Managing

Help partners manage customers and track their orders.

Conversions

Enable partners to generate quotes, convert them into orders, and check fax number portability.

Resources

Provide rewards, educational resources, and support access to their reseller partners.

Solution

Intellectyx partnered with eGoldFax to design and implement a comprehensive reseller mobile application for both Android and iOS devices. The app empowered eGoldFax partners by enabling them to efficiently manage their accounts, provide quotations, convert quotes into orders, and access necessary resources.

Key Features of the Solution:

  • Quote Generation: The application allows partners to generate quotes tailored to their customer's specific needs. This feature is essential for resellers to provide accurate pricing information.
  • Fax Number Portability: Partners can check the portability of fax numbers, which is important for customers wanting to retain their existing numbers when switching to eGoldFax. The app also enables partners to initiate the porting process by filling out the required Letter of Authorization (LOA) form.
  • Customer Management: The app provides customer account management, allowing partners to mark accounts as active or inactive, helping them keep track of their customer base effectively.
  • Order Conversion: Partners can easily convert generated quotes into orders, streamlining the sales process and ensuring a seamless transition from quote to confirmation.
  • Rewards Access: Partners can view and access rewards, incentivizing them to perform well and engage actively with eGoldFax.
  • Educational Resources: Partners have access to reference documents, videos, and training courses, enabling them to stay informed about products and industry trends, enhancing their sales capabilities.
  • Support Access: The app includes direct access to eGoldFax's support team, ensuring partners receive timely assistance and can resolve any queries efficiently.
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Results

Discover Intellectyx reseller customer management success with eGoldFax. Revolutionizing efficiency in every story.

  • Enhanced Partner Experience: The mobile app provided a user-friendly platform for eGoldFax partners, allowing them to manage accounts, generate quotes, check fax number portability, and access training resources. This improved the overall experience and productivity of resellers.
  • Efficient Sales Process: By enabling partners to generate quotes and convert them into orders within the same platform, the app streamlined the sales process, resulting in quicker sales closures and increased revenue.
  • Knowledge Enhancement: The availability of educational resources helped partners stay informed about eGoldFax's products and industry trends, enhancing their ability to sell effectively.
  • Improved Collaboration: The app facilitated better collaboration between eGoldFax and its resellers, contributing to increased sales, improved partner satisfaction, and a more efficient partnership ecosystem.
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