A custom web application built to help Alliance 2020 streamline tenant application management and boost operational efficiency.
Alliance 2020 Web Application
Client Location
United States
Industry
Private
Solutions
Digital
Technologies
Microsoft SQL Server, Node JS, React JS, Azure Synapse
Client Overview
Alliance 2020 is a well-established background screening company based in Washington. The company provides various screening services, including tenant, chauffeur, and employment background checks. To enhance their offerings and improve operational efficiency, Alliance 2020 sought a web application to manage tenant applications more effectively and meet diverse customer demands.
Challenges
Alliance 2020 faced several challenges in managing applications for background screening services:
Customization Needs
The company needed to customize each application to meet the specific requirements of different screening services, which was a time-consuming and complex process.
Centralized Access
Ensuring that all applications were easily accessible from a centralized platform was crucial for efficiency.
User Management
The company required a streamlined user management process to handle multiple associated users, such as property managers, owners, and chauffeurs.
Alliance 2020 needed a solution that could handle diverse customer requirements while offering a seamless and user-friendly experience.
Solution
Intellectyx partnered with Alliance 2020 to develop a web application designed to cater to a wide range of screening services. The solution included key features to meet the company's specific needs.
Key Features of the Solution:
- Customizable Document and Criteria Management: Developed a machine learning model capable of The web application allowed for the management and customization of documents, criteria, applications, and email templates, enabling tailored screening services for each client.
- User Management Capabilities: Users of the web application could effortlessly create and manage associated users, such as property managers, owners, and chauffeurs, ensuring effective control and access.
- Consumer Flexibility: The platform offered consumers the ability to manage and further customize their applications and screening services, making it adaptable to diverse customer needs.
- Dynamic User Interface: The application featured a dynamic interface for applicants to input requested information and handle payments seamlessly, enhancing user convenience.
- Review Section for Applicants: An additional review section allowed applicants to verify and modify their information before submission, reducing errors and improving user satisfaction.
- Information Download and Viewing: Users could download and view information and attachments submitted by applicants, making it easier to keep track of important data.
Results
- Smooth Workflow and Increased Productivity: The web application created a streamlined workflow, reducing complexity and increasing productivity across different screening services.
- Dynamic Screening Services: Alliance 2020 could now provide a dynamic approach to creating tailored services for different screening types, allowing better client service.
- Enhanced Customer Satisfaction: The timely response to customer queries through the platform improved overall customer satisfaction.
- Improved User Journey: The interactive platform ensured a better user experience for both applicants and administrators, facilitating easier management of services and applications.
- Secure Information Management: The solution ensured effective and secure collection and maintenance of applicant information, ensuring data security and compliance.
