chabot trends & stats 2019

Raj Joseph - July 21, 2019

2019 Chatbot Statistics – All The Data You Need

With the business world facing the fiercest kind of competition, customers now have a lot of options to make a choice. For many competing businesses, this means little to no differences in the revenue margins between them. Because the customers’ buying decision is mostly tied to the experience they receive, it is crucial that growth-oriented…

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ChatBots- Redefining CustomerService for Growing Business

Lily Caroline - May 22, 2019

ChatBots: Redefining Customer Service for Growing Business

“A goal of a chatbot should not be to create a perfect simulation of a human conversation but to satisfy the customer’s needs” – David Cancel What is a ChatBot ? A Universal statement is – A chatbot is a computer program which conducts a conversation in natural language via auditory or textual methods, understands…

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Extending Five Factor model to Chatbot Personality

Raj Joseph - August 13, 2018

Extending Five Factor model to Chatbot Personality

When it comes to human personalities, I relate to the five personality traits theory aka five factor model (FFM). I will not go too detail into this as this blog is more focused on how this model can be extended to defining/designing chatbot personality. The Five factor model defines the taxonomy for personality traitsby using the below five…

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Robotic process Automation

Raj Joseph - July 30, 2018

Robotic Process Automation (RPA) – Five steps to make huge business impact

As everyone is wound up on doing Rapid Process Automation or Robotic Process Automation, its important to understand the pitfalls of these projects before jumping into solution-ing mode. Below are five steps we suggest that you consider to enable a successful RPA implementation and result in savings and measurable business impact. 1. Identity clearly all…

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Raj Joseph - April 11, 2018

Conversational Design – A date with Watson Conversational chatbot

I don’t know about you guys…but sometimes I feel when I have conversations with folks, I tend to think how the hell did I get into this as either the conversation has got into something I didn’t intend to or the other person has no clue of what Iam talking to.LOL! When I feel that…

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Compare ChatBot Platforms

Raj Joseph - February 28, 2018

Chatbot – Comparison of platforms

With everyone raging to adopt chatbots in different use cases to aid better customer experience, one of the challenge from a technology is which framework to build the chatbot on? Ofcourse custom and building from scratch is always an option however it would help if the process of development could be bootstrapped with the help…

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