We have done various assessment / audit from time to time. Some involving technology evaluation, some around the state of the process in an environment with varied technologies involved, some around the option of buy vs build, some around the option of whether to continue with the existing state or revamp. Whatever it is, we see the assessment / audit as an opportunity for one to get a different viewpoint. A viewpoint from a group of experts who has worked in the same vertical as yours, may be even with some competitors of yours, or know in reality what works and what doesn’t aka best practices. Using this, we build what is called the idealistic stage if all resources were made available, the best of best experts were involved and compare the current state to that and find the gaps or challenges involved. Every factor is considered as part of this assessment such as low and low human attention span, less time available, and with new advances in technologies every day. This allows us to perform an assessment not purely from a technology perspective but also from a customer experience perspective.
Not only gather information about the current state, but more importantly identify with recommendations on how to solve it. Our recommendations are not just hypothetical but well proven and well established from all fronts – customer experience, security, best practices, business continuity, infrastructure, market needs, macroeconomics to name a few. To aid deliver we not only use automated tools but also use domain experts to thoroughly map across all attributes and provide overall recommendation across various categories such as business plan and outcome, market landscape and demand, application requirement, data flow, third party integrations, security and use experience.