Robotic Process Automation (RPA).
In a world full of people, process and technology, there is no shortage of the amount of repetitive and routine tasks that we all do. That’s where Robotic Process Automation or Rapid Process Automation (RPA) comes in handy. RPA is a type of software solution that can mimic the activities of any tasks we do quite often and free the workforce to do something else.
Some of the real time use cases currently involved are
- Payroll automation around timesheet, calculations, payment approvals etc.,
- Migration of data from legacy applications by capturing screen data into newer modern applications making it less error prone and faster to migrate
- Expense submission in terms of capturing bills, submit claims, approval based on rules and workflows.
- Verification of any documents filed for appeals, tickets etc., where a set of checklist items could be validated and verified for accuracy and conformity before proceeding.
These are just a few of many that could be done. However, care should be taken towards selection of use cases that could be built via RPA. In general, the thumb rules are as follows
- Identity processes that are repeatable, structured and more importantly digitally digestible, and can be rules driven.
- Ability to assess the savings via business model that can roll across all major processes with RPA
- Select from less intrusive to more, less to more complexity, less to more in terms of privacy and sensitivity of data gathered/collected for automation. This will help the crawl to walk to run strategy and make sure the project is executed with success.
- Eliminate technology focused approach and put people first with process second and at the end technology. This combination of people + process + technology is more rewarding for the overall completion of the project plus financial savings, improved user experience.