Database Administration Services and Development of Wayfinding Solution

The Superior Court of California, Santa Clara, has set specific guidelines for integrating Case Management and implementing a Wayfinding solution. The primary aim is to improve the visitor experience and simplify the process of locating case information within the court facility.

Client Location

United States

Industry

Private

Solutions

Digital Transformation

Technologies

Angular Js, C Sharp, Dot Net, Postgre SQL

Client Overview

The Superior Court of California, Santa Clara, aimed to improve the visitor experience and streamline the process of accessing case information and navigating within the court facility. They required a solution that integrated their case management system with a wayfinding application, providing an enhanced and user-friendly experience for visitors.

Challenges

The Superior Court of California, Santa Clara, had specific requirements for integrating their existing case management system with a new web-based wayfinding solution. The core requirements included:

Case Management Integration

Integration with the court's existing case management system to display relevant case details in the wayfinding solution.

Web-Based Wayfinding Solution

Developing a web-based wayfinding solution to be deployed on TV boards, kiosks, and mobile devices within the court lobby.

User-Friendly Search and Navigation

Providing visitors with search functionality for cases, interactive maps, real-time updates, multilingual support, and a user-friendly interface.

Security

Ensuring the security of sensitive case information

Solution

Intellectyx partnered with the Superior Court of California, Santa Clara, to develop a Progressive Web Application (PWA) using Angular, .NET Core 5, and C#. The goal was to enhance the visitor experience by making it easier to find case information and navigate the court facility.

Key Features of the Solution:

  • Multi-Device Deployment: The wayfinding application was built for touchscreen-based devices, including Calendar Boards, Touch Screen Kiosks, and Mobile Devices, to be deployed in the court lobby on free-standing touchscreen displays.
  • Micro-Frontend Architecture: Implemented a pluggable micro-frontend into the Admin Portal using the Angular Module Federation standard for the CourtHub V2 application, enabling easy management of different functionalities, such as managing courts, cases, announcements, and maps.
  • Data Mapping and Transformation: Created a data mapping and transformation layer to ensure that data from the case management system was correctly structured and displayed within the wayfinding application.
  • Interactive Maps: Developed interactive maps that provided real-time navigation within the court facility, with features such as zoom, icon information, and markers for easy navigation.
  • Real-Time Updates: Implemented a real-time data synchronization mechanism to ensure case details, including courtroom assignments, were updated promptly.
  • Multilingual Support: The application was designed to support multiple languages, accommodating the diverse range of visitors.
  • Security Measures: Implemented case masking to protect sensitive case information and user data, ensuring the privacy and security of court information.
  • Responsive Web Design: Built a responsive web-based solution that adapted to various screen sizes and orientations for use on different devices.
  • Help Guide and Feedback Mechanism: Provided instructional materials for both admin users and court visitors to effectively use the wayfinding application and kiosk. Established a user feedback mechanism to gather input for continuous improvement.
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Results

Intellectyx partnered with superior court of california for database administration services and development of wayfinding solution.

  • Improved Visitor Experience: Visitors could easily locate their cases and find courtrooms using the interactive maps and real-time case updates.
  • Enhanced Navigation: The solution provided the ability to define static navigation within courtways, showcasing case location details on Calendar Boards and enabling split-screen views to display announcements alongside case details.
  • Real-Time Information Display: Case details and department information were displayed on Calendar Boards, TVs, and Kiosks, ensuring visitors had access to the latest information at all times.
  • Security and Accessibility: Sensitive case information was protected through data masking, and multilingual support ensured that the application was accessible to a diverse audience.
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