AI Enabled Customer Support Using Virtual Assistant
HunterLab is committed to elevating its customer support experience by providing technical assistance, repair services, and annual maintenance. To enhance their digital support capabilities, they aimed for a swift, consistent solution that could quickly adapt to evolving customer behaviors with minimal training costs and high repeatability. In pursuit of this goal, Intellectyx became a crucial collaborator. In the collaborative effort, Intellectyx conducted a thorough analysis of HunterLab’s existing support processes, workflows, and technology stack. Recognizing the significance of technical knowledge related to equipment specifications, functionalities, calibration, maintenance, and warranties, Intellectyx proposed an innovative solution—an automated customer service platform powered by a Chatbot featuring voice support, AI, Natural Language Processing, AI-based behavioral learning, and agent-assisted interactions for personalized information delivery. This solution seamlessly integrated with internal systems in real-time, providing comprehensive and efficient support for HunterLab’s customers.
- Digital Transformation