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chabot trends & stats 2019

Raj Joseph - July 21, 2019

2019 Chatbot Statistics – All The Data You Need

With the business world facing the fiercest kind of competition, customers now have a lot of options to make a choice. For many competing businesses, this means little to no differences in the revenue margins between them. Because the customers’ buying decision is mostly tied to the experience they receive, it is crucial that growth-oriented…

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Raj Joseph - July 1, 2019

The Future of the manufacturing industry: Technology trends for 2019 & Beyond

2018 was characterized by steady industrial growth for many manufacturers. According to a report by Forbes, the US manufacturing industry has rejuvenated since the Great Recession and gained more than 1.1 million jobs in the manufacturing sector in the last eight years. This number is expected to rise in 2019. The industry is expected to…

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ChatBots- Redefining CustomerService for Growing Business

Lily Caroline - May 22, 2019

ChatBots: Redefining Customer Service for Growing Business

“A goal of a chatbot should not be to create a perfect simulation of a humanconversation but to satisfy the customer’s needs” – David Cancel What is a ChatBot ? A Universal statement is – A chatbot is a computer program which conducts a conversation in natural language via auditory or textual methods, understands the…

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IoT in banking and Financial Industry

Raj Joseph - May 20, 2019

Scopes of Internet of Things (IoT) in the Banking and Financial Industry

Introduction In the last few years, technology has not only made life easier for people. It has also turned the world to a global village where people are connected through the phone, laptops, and other machines that makes communications and business transactions easier to carry out. At present, different sectors of the economy are making make use…

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Contextual Chatbot Powered By Artificial Intelligence (AI) and Its Use Cases

Raj Joseph - January 14, 2019

Contextual Chatbot Powered By Artificial Intelligence (AI) and Its Use Cases

As human beings, our brains are hardwired to behave in a contextual manner. We interact with our friends in a different way, build a network with our bosses in a different way, and express our feeling with our families in a different way. Our language and tone changes depending upon the situations we are in….

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Extending Five Factor model to Chatbot Personality

Raj Joseph - August 13, 2018

Extending Five Factor model to Chatbot Personality

When it comes to human personalities, I relate to the five personality traits theory aka five factor model (FFM). I will not go too detail into this as this blog is more focused on how this model can be extended to defining/designing chatbot personality. The Five factor model defines the taxonomy for personality traitsby using the below five…

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Robotic process Automation

Raj Joseph - July 30, 2018

Robotic Process Automation (RPA) – Five steps to make huge business impact

As everyone is wound up on doing Rapid Process Automation or Robotic Process Automation, its important to understand the pitfalls of these projects before jumping into solution-ing mode. Below are five steps we suggest that you consider to enable a successful RPA implementation and result in savings and measurable business impact. 1. Identity clearly all…

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Raj Joseph - April 11, 2018

Conversational Design – A date with Watson Conversational chatbot

I don’t know about you guys…but sometimes I feel when I have conversations with folks, I tend to think how the hell did I get into this as either the conversation has got into something I didn’t intend to or the other person has no clue of what Iam talking to.LOL! When I feel that…

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Raj Joseph - February 28, 2018

Chatbot – Comparison of platforms

With everyone raging to adopt chatbots in different use cases to aid better customer experience, one of the challenge from a technology is which framework to build the chatbot on? Ofcourse custom and building from scratch is always an option however it would help if the process of development could be bootstrapped with the help…

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